Frequently asked questions

1.Do you deliver to my area?

Our Standard Delivery rates are:

Outside of Cape Town

Total order over R 500 = free
Total order under R 500 = R 115 ex VAT
 
Deliveries only within borders of South Africa.
Should your order exceed 25kg, we will calculate a delivery fee and quote you accordingly.
Cape Town Deliveries
Total order over R 500 = free
Total order under R 500 = R 65 ex VAT
Free deliveiries on all order for Welgemoed, Durbanville, Plattekloof, Edgemead, Monte Vista

2. When will I receive my delivery ?

We will deliver within 1 – 4 business days in major centres and up to 5 working days in remote regions. Should you not have received your delivery within this time frame contact us on contact us on support@pawsonline.co.za or +27 (0)78  426 4472

*Note that Business Days exclude weekends and public holidays.
 

3. Does PawsOnline ship internationally?

We currently only delivers within SA borders. Our major shipping areas are: Johannesburg, Pretoria, Cape Town, Durban, Richards Bay, Port Elizabeth, East London, Bloemfontein, Polokwane and Nelspruit.

4. Will I have to sign for my package?

 Yes, The service we offer is a door-to-door service. However, if you are not available it can be left with anyone at that address e.g. security, reception, family member etc. Please inform this person that they need to keep the package in the original packaging or wear and tear may negate our returns policy.

5.What happens if an item is missing from my shipment ?

Please contact us at support@pawsonline.co.za to inform us so we can assist you as soon as possible. Queries logged within 24 hours of receipt have a much better chance of resolution. Have all details and your order number handy.